Need for Escalation.
DRS Roadlines Unethical Practices: कहे के बड़े भैया
I recently experienced an incident that not only left me shaken but also feeling helpless. This experience has prompted me to raise awareness about the malpractice and mis-selling by some packers and movers companies, who employ deceptive tactics to boost their business.
The Incident
On the 26th of July, I hired “DRS Road Lines Mover and Packers Bade Bhaiya” to transport my luggage from Bhopal to Mumbai. The company committed a maximum delivery time of seven days. However, when I attempted to track my luggage, the response from the company’s employees was appalling. They asked me not to call them again, leaving me with no choice but to lodge a complaint. To my dismay, the in-charge of the Bhopal Centre made a lame excuse that they tried calling me but
Lack of Customer Grievance Redressal
Upon visiting their portal to file a complaint, I discovered that all the menus were geared towards business queries, with no option for customer grievances. This lack of customer support pushed me to express my concerns on social media. However, the response I received there was also focused on generating sales leads rather than addressing customer issues.
The Need for Customer Solutions
My frustration isn’t with the company’s sales activities but with their lack of customer service. Despite having made the full payment, I found myself helpless, highlighting how customer complaints are often handled in India and how savvy these service providers can be in dodging responsibility.
Conclusion
This experience underscores the importance of holding service providers accountable and ensuring they have robust systems for addressing customer complaints. Consumers should be aware and take precautionary measures when dealing with such companies.